These terms set out what you agree to when you open and use a bdg44 account, including how your wallet, account activity, and access to live tables or slots are governed. Access to our platform depends on your local law and the eligible regions we serve — please review these terms carefully before you start.
Account holder responsibilities
Nagad, Upay & Bank Transfer use
Access subject to local law
Platform rules & restrictions
POLICY FOUNDATION
What These Terms Cover and How They Apply
By creating an account on bdg44, you confirm that you have read, understood, and agreed to these terms in full. The terms apply to every part of your account — your wallet balance, deposits made through Nagad, Upay, or Bank Transfer, your game history across live casino tables and self-paced slots, and any support requests you raise. We may update these terms when platform rules or applicable requirements change. When that happens, we will post the revised version at this page address. Continuing to use your account after an update is posted means you accept the revised terms. If you do not agree with any change, you should close your account and stop using the platform. These terms do not create any rights beyond what is explicitly stated here. They do not override local law — where local law in Bangladesh or any other eligible region imposes additional requirements or restrictions, those requirements take effect alongside these terms. If any single clause in this document is found to be unenforceable, the remaining clauses stay in force. Your account is personal to you and cannot be shared, transferred, or sold.
Nagad Wallet Use
Deposits and withdrawals processed through Nagad are subject to the transaction rules stated in your account dashboard. Nagad-linked accounts must match the name on your bdg44 profile.
Upay Transactions
Upay transfers follow the limits shown at the time of each transaction in your account. Any mismatch between your Upay account details and your bdg44 profile may delay processing.
Bank Transfer Rules
Bank transfers require the account name to match your registered bdg44 profile exactly. Reference details shown in your account must be included with every transfer.
Account Eligibility
You may only hold one account on bdg44. Access is available only where permitted under your local law. If eligibility changes, you are responsible for stopping use of your account.
TERMS SCOPE
What Falls Inside and Outside This Policy
These terms apply specifically to your bdg44 account and the services accessible through bdg44. Understanding the boundary of this policy helps you know who is responsible for what — and where to direct any question or dispute.
Account Access
These terms govern how your account is opened, maintained, suspended, or closed. Account decisions — including access restrictions — are made according to the rules set out here, not by any third party. Eligibility depends on local law in your region.
Wallet Transactions
Deposits and withdrawals made through Nagad, Upay, or Bank Transfer are covered by these terms. The specific limits, processing steps, and verification requirements are shown in your account at the time of each transaction.
Site Content & Games
Game content available in the bdg44 lobby — including live dealer tables and self-paced slots — is provided by our studio partners. These terms cover your access to that content; individual game rules are shown inside each game.
Third-Party Services
Services outside bdg44 — including your Nagad or Upay app, your bank, and any device or network you use to connect — are not covered by these terms. Disputes with those providers must be directed to them directly.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under These Terms
These terms are not one-sided. You have clear, practical steps available to you when you need to review your account records, correct your details, or raise a concern. Your transaction history — every deposit, withdrawal, and game round completed — is held in your account and accessible after you log in. If any detail in your profile is incorrect, you can update it through the account settings page; changes to identity-linked fields may require you to submit supporting documents as shown in that section. Where you believe a transaction has been recorded in error, you can raise it through our support channel and we will check the record against the system log. You are entitled to ask what information we hold about your account and to request a correction if something is wrong. These requests should come through the support contact paths listed on this page. We aim to acknowledge every query and will follow the steps shown in our response process — but we do not commit to a fixed response window, as handling time depends on the nature of the request.
Review Your Records
Log in to your account and open the transaction history section. Every deposit, withdrawal, and game round is listed there with its date and amount. You do not need to contact support to access this view.
Correct Account Details
Go to account settings to update your contact details or payment profile. Changes to name or identity fields will show a verification prompt — follow the steps shown on screen to complete the update.
Raise a Dispute
If a transaction in your history looks wrong, contact us through the support channel listed below. Include the date, amount, and payment method used. We will check it against the system record and respond through the same channel.
Request Account Closure
You can ask us to close your account at any time by contacting support. Any wallet balance remaining at the time of closure must be withdrawn before the request is finalised, following the withdrawal steps in your account.
REACH OUR TEAM
How to Contact Us About These Terms
If you have a question about these terms, a transaction under your account, or an access issue, you can reach us through the channels below. For wallet-related questions — especially those involving Nagad, Upay, or Bank Transfer — include your account reference and the payment method used so we can locate the correct record without delay.
Live Chat
Open the chat icon from any page on bdg44 while logged in. This is the fastest path for account and transaction questions. Start by describing what you need and your account reference.
Email Support
Send your question to the support address shown in your account settings. Include your registered account name, the relevant transaction date, and which payment method was involved. Email is suited to detailed or document-related requests.
Account Help Section
Log in and open the Help section from your account menu. Several common terms-related questions — including how to update your profile or read your transaction history — are answered there without needing to contact the team.
HOW WE HANDLE YOUR ACCOUNT
Data, Security and Policy Requests — What We Do
Your account data is held only for the purposes described in these terms and our privacy policy. We do not share your personal details with third parties except where required by applicable law or where you have explicitly connected a third-party payment service such as Nagad or Upay. Cookies used on bdg44 are limited to session management and account authentication — the current cookie settings are shown in the footer of the site. Account security is your shared responsibility: keep your login details private, and contact support immediately if you suspect unauthorised access.
Data We Hold
We store your account registration details, transaction records, and game history for as long as your account is active. After account closure, records are kept for the period required by applicable rules. You can request a summary through support.
Cookie Use
Cookies on bdg44 handle session authentication and basic site function. No marketing cookies are placed without your consent. The current cookie state is shown in the site footer — adjust your browser settings to manage them.
Account Security
Your login credentials protect your wallet and transaction history. Do not share them. If you believe your account has been accessed without your permission, contact us via live chat immediately so we can review the access log.
Policy Change Requests
To request a correction to data we hold, or to ask a question about how your information is used, contact support with your account name and the specific request. We will respond through the channel you used to contact us.
TERMS FAQ
Common Questions About These Terms
These questions cover what we get asked most often about the bdg44 Terms & Conditions — from how they apply to your account to what happens when something needs to be corrected. If your question is not here, reach us through the support contact paths listed above.
Do these terms apply to all payment methods, including Nagad and Upay?
Yes. Every transaction through your account — whether via Nagad, Upay, or Bank Transfer — is covered by these terms. The specific limits and verification steps for each method are shown in your account at the time of the transaction, not set separately from these terms.
Can I use bdg44 if I am in Bangladesh?
Access to bdg44 depends on your local law and the eligible regions we serve. These terms do not override local law. Before opening or continuing to use your account, check whether access is permitted under the rules that apply to you in your location.
What happens if bdg44 updates these terms?
We post the updated version at this page address. Using your account after an update is posted means you accept the revised terms. If you do not agree with a change, stop using your account and contact support to close it.
How do I correct wrong information in my account profile?
Open account settings after logging in. Most contact details can be updated directly. Changes to identity-linked fields — such as your registered name — will prompt a verification step. Follow the instructions shown on screen to complete it.
What should I do if a transaction in my history looks wrong?
Contact us via live chat or email with the transaction date, amount, and the payment method used. We will check it against the system record. You can view your full transaction history in your account without needing to contact us first.
Can I hold more than one bdg44 account?
No. These terms allow only one account per person. If more than one account is found linked to the same person, access to all linked accounts may be restricted. Contact support if you believe there has been an error with your account status.